Refund policy

30-Day Money-Back Guarantee

We want you to love Vireo. If you are not happy with your order for any reason, contact us within 30 days of receiving it and we will refund you in full. Opened and used bottles are covered. You do not need to send the product back.

To make a claim, email us at getvireo@outlook.com with:

  • Your order number
  • A short note on why you are not happy
  • A photo of the bottle(s) you received

The guarantee is limited to one claim per customer, household or payment method, and applies to orders placed on our website only. We may decline claims where we reasonably believe the guarantee is being misused, for example repeat claims under different names or addresses.

Damaged, Defective or Wrong Items

Please inspect your order when it arrives. If an item is damaged, leaking, defective or not what you ordered, email us within 14 days of delivery with your order number and photos. We will send a free replacement or give you a full refund.

Cancelling an Order

You can cancel or change your order free of charge before it ships (usually within 1–3 business days). Email us as soon as possible with your order number.

Subscriptions

Your first subscription delivery is covered by this guarantee. Cancellation terms, including the early cancellation charge, are explained in our Subscription Policy.

Non-Refundable

  • Requests made more than 30 days after delivery (except damaged or wrong items reported within 14 days)
  • Products bought from other sellers
  • Gift cards

Refunds

Once your claim is approved, we will notify you by email and refund your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post the refund. If more than 15 business days have passed since approval and you have not received it, please contact us.

Your Legal Rights

This policy is in addition to your statutory rights. If you are in the EU or UK, you may also withdraw from your purchase within 14 days of delivery without giving a reason, as provided by law.

Contact

Questions? Email getvireo@outlook.com with your order number.