Shipping policy
Order Processing
Orders are processed within 1–3 business days after they are placed. Orders are not processed, shipped or delivered on weekends or public holidays. During busy periods or promotions, processing may take a little longer.
Where We Ship
We ship worldwide. Due to international sanctions, we are unable to ship to Russia, Belarus, Iran, North Korea, Cuba or Syria.
Shipping Costs
Shipping is free on every order, worldwide. All orders are sent with tracking.
Delivery Times
Delivery usually takes 7–15 business days after your order ships, depending on your location and the carrier. Carrier delays, customs checks, holidays and weather can affect these estimates.
Tracking
When your order ships, you will receive a confirmation email with a tracking number. Tracking can take a few days to update after the parcel is collected.
Incorrect Address
Please make sure your shipping address is correct and complete. If you notice a mistake, email us as soon as possible. We can update the address before the order ships, but we cannot guarantee changes after it has shipped. We are not responsible for orders delivered to an incorrect or incomplete address provided at checkout.
Lost, Delayed or "Delivered But Not Received" Parcels
If your parcel is delayed, appears lost, or shows as delivered but you have not received it, contact us with your order number. We will work with the carrier to locate it, and if it is confirmed lost we will send a replacement or refund your order.
Damaged or Wrong Items
If your order arrives damaged, leaking or incorrect, email us within 14 days of delivery with your order number and photos. See our Refund Policy for details.
Customs, Duties and Taxes
International orders may be subject to customs fees, import duties or taxes set by the destination country. These are the customer's responsibility and are not included in the product or shipping price. We are not responsible for delays caused by customs.
Contact
Questions about shipping? Email getvireo@outlook.com.